FAQ

Q: Do you offer traditional offsite storage and delivery?
A: Yes. Fortress is a secure, modern records center with a capacity of more than 700,000 cubic feet of physical storage, and courier capabilities.

Q: What about electronic record storage?
A: Yes. We have stand-alone storage for your electronic records, but we also offer the capability to link the physical and electronic record together under one file search.

Q: How do I find my records?
A: The Fortress Portal is the most advanced records management tool in the industry. Search by alpha/numeric, subject, dates ...virtually any piece of data.

Q: What is your service area?
A: We provide web-based electronic delivery within one hour, anywhere on Earth. Next-day physical delivery anywhere in the continental U.S. and same-day physical delivery anywhere in Ohio, Kentucky and Indiana. Two-hour rush delivery available within 110 miles of Cincinnati.

Q: If you deliver a record electronically, can I then destroy the physical record.
A: Yes. However, you should always review your retention requirements. Fortress can keep an electronic copy of the record immediately available to you at any time in the future. Since the record has already been indexed and imaged, there are no further delivery or processing fees.

Q: Can Fortress accommodate our corporate retention policy?
A: Yes. And at no additional cost. Scheduling for certified destruction notification is built into the software. Users can access these reports directly through the Fortress Portal.

Q: Do you shred for non-clients?
A: Yes. We can destroy your records at your location, or we can pick them up and provide certified destruction offsite - any volume and any format. The processed material is recycled.

Q: Can I purchase boxes, even if I’m not a current customer?
A: We sell standard corrugated letter, legal and oversized storage boxes for records, blueprints and x-rays.

Q: Our server is running out of storage. Can you help?
A: Fortress provides backup, virtual server hosting and storage of hard drives and other media.

Q: Our records system is a mess. How can you help us?
A: Fortress analyzes your current state, helps develop a workflow process to implement your new records management system.

Q: Will Fortress come to us, box up and remove our records for storage or destruction?
A: Yes. Fortress will not only remove them, they will be digitally indexed and cataloged for instant access via the Fortress Portal.

Q: Can Fortress image/scan our records?
A: We have high-volume color imaging and indexing capacity. Once imaged, the records can be placed on the Fortress Portal for instant access or returned to you on DVD or CD.

Q: Can we rent or buy shredding bins from Fortress?
A: In addition to purchase or rental of minis, totes and executive consoles, Fortress offers scheduled services.

Q: Is the Fortress web portal secure?
A: Our Portal features 128-bit encryption and triple-field entry access.

Q: Do you provide office relocation, planning and temporary storage for furniture, etc.?
A: Fortress offers flexible storage and relocation services.